Radisson Blu Saga - Reykjavik

I was happy on how clean it was but was disappointed that there was not hot water heater in the room. I indicated this to the staff when I left.

No hot water heater in room.

The food in the restaurant on the top floor was excellent, the food on the bottom floor was like a cheap cafe, served cold.

The staff seemed clueless about service as they acted like they were doing me a favour while doing what they were paid to do.

Location was good, room comfortable and spacious. We had several issues which were addressed as soon as we made mention of them. Staff could not have been more helpful.

Hotel charged us a deposit though none was required. Took a month to get it reversed. The first room we had was dismal, the furniture was scratched, the carpet in the hallway was stained, the doors were scratched. We had one bed when reservation was for two beds, so we were moved to room in a newer wing which was better. We would not have stayed in the first room. Our wireless internet was cut off as the system said there was no one registered in our room. We did not have the "one Touch" phone in the room so had to make outside calls to the hotel for assistance. No air conditioning. Breakfast buffet was terrible and grossly overpriced for what was provided.

Good location, plenty of easy parking.

The room facilities were a bit old. The water in the shower was quite difficult to get to the right temperature. Room was very hot when we first arrived - and the window did not open very far.

location convenient - 10 minute walk to city centre, room was comfortable

the spa closes at 8pm which is fine reharding spa treatments but therefore no access to sauna or jacuzzi. the staff in the travel centre were not the most informative on tours

Nothing, probably sauna.

Great value for money, spa, 15min walk to city centre, free parking, internet included

Large variety of breakfast, helpful staff, rooms with a view.

The bathroom didn't seem to have been cleaned from the previous occupant. The kettle was rusty but was replaced immediately after my request.

We had booked a junior suite for five nights but were told on arrival that there were only standard rooms available for the first night. When we moved to the suite the next day the suite was very dirty, the curtains were duct-taped on the wall, the bed had been made with mismatching linen, PayTV and VideoOnDemand did not work, the bathrobes were grayish and weary etc. Twice the staff promised to tend to our needs but we never heard from them again. We were most displeased with the hotel and changed to a different hotel after two nights.

Convenient location, close to the University, National Museum, and the City Centre Airport. Pleasant 15 minute walk to downtown.

Our room had several defects, including a fridge that totally failed and ruined our food. They were mostly fixed eventually. The entire hotel seems to be behind in maintenance.

Free WIFI in the rooms, relatively good gym. Especially booked the hotel because of the gym. Normally gyms in a hotel are very poor, but this one was ok.

Location; far away from the centre. Rooms needs to be refurbished

Except reception - evrything was OK. Very good breakfast, polite staff, the atmosphere one expects in a big hotel. At the end we got a good discount for not giving us the right type of room. Excellent location if using private car.

Arriving in the middle of the night, two rather unpleasent night receptionists gave us wrong type of room. We had only found that out on the last night.

Really old - do not expect the usual Radisson standards . . .

the most unfriendly staff. The motto of radissson that" they can do it "was missing completely. No help as tourist in the area from the concierge and front desk people. The restaurant staff serving as if they have been forced to do so. After staying in many Radissson properties/ other properties in India and abroad , i can say that it was the worst experience.

Nice modern hotel, with clean business-travel style rooms. The hotel staff is quite good. The iceland museum is right across the street and Reykjavik city centre is a 20 minute walk away.

The restaurant was so-so. Some of the serving staff were downright surly. The prices for food in Iceland are astronomical, and for the money we paid for lunch and dinner one would have liked to see better service.